1. Age Verification & Adult Signature Required
IMPORTANT: All shipments require an adult signature (21+) upon delivery.
By placing an order, you confirm that:
- You are at least 21 years old
- Someone 21+ will be available to sign for the package
- You understand that packages cannot be left without a signature
If no adult is present, the carrier will leave a notice and hold the package at your local post office for pickup with valid ID.
2. Where We Ship
We currently ship to all US states where vapor products are legal to ship.
RESTRICTED STATES:
We cannot ship to:
- Utah
- Vermont
- (Check current regulations—add any states where shipping is prohibited)
We reserve the right to cancel orders to restricted addresses.
3. Processing Time
- Orders are processed within 1-2 business days (Monday-Friday, excluding holidays)
- Orders placed after 2pm PST will begin processing the next business day
- You will receive a confirmation email with tracking once your order ships
4. Shipping Methods & Delivery Times
| Method | Delivery Time | Cost |
|---|---|---|
| USPS Priority Mail | 2-3 business days | $5.99 |
| USPS Priority Mail Express | 1-2 business days | $24.99 |
| Free Shipping | 3-5 business days | Free on orders over $50 |
Delivery times are estimates and not guaranteed. Delays may occur due to weather, holidays, or carrier issues.
5. Shipping Costs
- Standard Shipping: $5.99
- Express Shipping: $24.99
- FREE SHIPPING on all US orders over $50 (automatically applied at checkout)
6. Tracking Your Order
Once shipped, you will receive a tracking number via email. Track your package at:
- USPS.com
- By clicking the tracking link in your shipping confirmation email
Please allow 24-48 hours for tracking information to update.
7. Lost, Stolen, or Damaged Packages
Lost Packages:
If tracking shows “delivered” but you haven’t received your package, please:
- Check with household members/neighbors
- Contact your local post office
- Wait 24 hours (sometimes marked delivered early)
- Contact us at shipping@tysonvapes.com
We are not responsible for packages marked delivered by the carrier.
Damaged Packages:
If your package arrives damaged:
- Take photos of the damage
- Contact us within 48 hours at shipping@tysonvapes.com
- Include your order number and photos
We will review and may offer a replacement or store credit.
Stolen Packages:
We are not responsible for stolen packages. Please consider shipping to a secure location.
8. Incorrect Address
Please verify your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If you realize you entered the wrong address:
- Contact us immediately at shipping@tysonvapes.com
- If the order hasn’t shipped, we can update the address
- If the order has shipped, we cannot redirect the package
9. International Shipping
We currently only ship within the United States. We do not ship internationally at this time.
10. P.O. Boxes & Military Addresses
- P.O. Boxes: We ship to P.O. boxes via USPS
- APO/FPO Addresses: We ship to military addresses via USPS
11. Holiday Shipping
During peak seasons (holidays, sales events), processing and delivery may take longer. We appreciate your patience.
12. Contact Shipping Support
Email: shipping@tysonvapes.com
Phone: (800) 555-TYSN
Hours: Monday-Friday, 9am-5pm PST